Jelonyx Returns & Exchanges.

The problem

Merchants set return rules and find out they are broken when customers actually use them. Refunds go out automatically before anyone reviews the request, and there is no simple public page where customers can submit a return without contacting support.

What we built

A Preview mode lets merchants scan past orders against their rules before going live. Customers submit returns via a standalone portal at /apps/returns using their order number and email - no account required. Merchants review and approve each claim manually before any transaction is processed.

Features

• +Storefront returns portal
• +Preview mode for testing return rules against past orders
• +Manual approval before refunds or exchanges move forward
• +PDF label upload for approved returns
• +Simple Starter and Pro pricing

Why merchants use it

• →Merchants can test rules before customers see them
• →Support teams get a structured claims queue instead of scattered emails
• →Customers can submit return requests without creating an account
• →Approvals stay under merchant control

Status